About Us
Our Story
Revolutionizing Urban Travel. Hands-Free.
Welcome to BagBuddy, Malaysia’s first travel convenience platform.
We were founded on a simple belief: travel should be seamless and unburdened.
As the first Malaysian-based company offering tech-powered, insured,
on-demand luggage solutions, our mission is to empower travelers to explore freely,
whether for hours or days, without the burden of carrying their luggage.
Our Mission
Provide a secure, tech-enabled, and widely accessible luggage logistics platform that enhances the traveler experience across Malaysia.
Our Vision
Be the definitive travel convenience partner in Asia, connecting every traveler with hands-free exploration and fostering growth for local businesses.
BagBuddy Culture & Operations
Small Team, Big Impact. Flexible by Design.
We are a lean, efficient, and dynamic team dedicated to solving the pain points of urban travel.
Our core operations are built for speed and flexibility:
Remote & Flexible
We operate as a remote-based organization, allowing us to maintain flexibility and respond rapidly to the demands of Asia’s diverse travel landscape. This decentralized structure ensures we can support our partners and travelers wherever they are.
Connecting Communities
We are not just a storage service; we are a network that links travelers with trusted local shops, cafes, and businesses. This symbiotic relationship allows local businesses to thrive while tourists enjoy a “hands-free” experience.
Future Focus
With over 30 million tourists expected for Visit Malaysia 2026, we are perfectly positioned to help both tourists and local businesses ride the upcoming tourism wave.
Safety & Insurance Commitment
Your Peace of Mind is Our Priority.
At BagBuddy, security is paramount. We combine physical vigilance with digital accountability to
ensure your belongings are safe, whether they are in storage or being delivered door-to-door.
Full Insurance Coverage
Every single bag is covered by our insurance policy against loss or damage, giving you complete peace of mind throughout your journey.
Secure Check-in/Check-out
We use a proprietary QR-code system for every drop-off and pick-up. This digital tracking ensures only authorized individuals can access your items.
Verified Partners
All BagBuddy locations are vetted and trained to follow strict security and storage protocols, guaranteeing a safe environment for your luggage.
Meet the Team
The Engine Behind Hands-Free Travel.
We are a small but highly efficient group of leaders and specialists
passionate about technology, logistics, and making travel easier.
Faizah
Founder & Chief Strategy Officer
Guiding the company’s long-term growth and market penetration.
Ameer
Head of Brand and Technology
Overseeing the seamless, tech-powered user experience and brand identity.
Hafiz
Head of Vendor and Logistic Operation
Ensuring smooth, secure, and reliable drop-off, pick-up, and delivery logistics.
Azmi
Head of Strategic Partnership
Building and nurturing the BagBuddy network of local shops and businesses.
Kedar
Head of Digital Marketing
Driving online visibility and engaging the traveler community through social media and performance marketing (SEM).
Fatima
Web Operations Lead
Ensuring the BagBuddy web platform is stable, secure, and always delivering a smooth user experience.
Faryal
Creative Designer
Shaping the visual identity of the BagBuddy brand across all digital and partner materials.